Department of Trade, Employment and Training
Contact information
Queensland Government
Queensland Training Information Service (QTIS)

Business Manager

Traineeship
This qualification reflects the role of individuals in a variety of Business Services job roles. These individuals may have frontline management accountabilities.

Individuals in these roles carry out moderately complex tasks in a specialist field of expertise that requires business operations skills. They may possess substantial experience in a range of settings, but seek to further develop their skills across a wide range of business functions.
Contract mode
Full Time
Nominal term
24 months
Probation period
90 days
Implementation date
03/05/2021
ANZSCO
Office Manager
Qld declaration date
12/04/2021
Duration & probation details
Nominal Term - all apprenticeships have this timeframe on the contract.
Expected Duration - some apprenticeships include this amount of time it's reasonably expected someone could become competent and complete their Apprenticeship.
Apprentice's Training Plans are developed using the Expected Duration timeframe rather than the contract's Nominal Term.
Full-time
Yes
Part-time
Yes
Casual
No
School-based
No
  • Full-time

    • The lodgment of a second training contract where one of the training contracts is full-time will be reviewed by the Department to determine if each of the parties to each training contract can meet their obligations. There must be a clear separation between the training and employment requirements for each training contract and must not be replicated through the one occupation only.

  • Part-time

    • Minimum of 15 hours per week over each 4 week period throughout duration of apprenticeship/traineeship.

  • Casual NOT PERMITTED in Queensland
  • School-based

    • NO school-based arrangements are available.
    As the level of this qualification is aimed at employees with substantial industry experience, no school-based arrangements are available.

Apprentices/trainees with a disability are entitled to work less than 15 hours per week when averaged over a 4 week cycle. They must be a holder of a disability pension and Pension concession card to be approved.
Funded Apprenticeship or Traineeship
Yes
Catalogue item
23549
Delta ID
3794
Priority
3
The Queensland Government funds Skills Assure suppliers (SRTOs) for the provision of services to eligible apprentices and trainees.
For more information, please visit the department's Apprenticeships and Traineeships website.
Full Price - Priority Population Groups
$5,660.00
Queensland Government Contribution - All Other Students including SATs
$0.00
Number of funded units of competency
12
Funding restrictions
N/A
Funding not available for new commencements from
N/A
Minimum education standard
Nil
Minimum entry age
13
The Child Employment Act states that the minimum age for apprentices and trainees is 13 years of age, unless otherwise stated.
Entry requirements
As a general rule, only Australian citizens and New Zealand citizens who have entered Australia on a valid passport have unrestricted rights to employment in Australia.

Visa holders may engage in apprenticeships or traineeships provided their work rights allows this, based on information and advice provided by the Australian Government.
Supervision requirements
Please refer to the Declaration policy, table 15 for the requirements on supervision.

Modified supervision arrangements available: NO

Employers are required to provide, or arrange to provide the facilities, range of work, supervision and training as detailed in the training plan.

Qualified person for traineeships
1. A person who has satisfactorily completed a traineeship in the trainee's calling, and is the holder of a completion certificate issued under an Act, or
2. A person who holds a certificate of recognition issued under an Act, certifying the person has the necessary skills and knowledge in the calling, or
3. A tradesperson in the trainee's calling, as defined under a specific industrial instrument, or
4. A person who holds a relevant qualification in the traineeship calling, or
5. A person individually, or persons collectively, who has/have documented competence (achieved through an RPL or training pathway) or demonstrated competence in all the competencies the employer is required to provide training for under the trainee's training plan (note - cannot be a person or persons currently undertaking the same traineeship), and
6. A person undertaking a traineeship, at a higher level than the trainee's, whose traineeship incorporates supervisory or coordinating skills and who has documented competence (achieved through an RPL or training pathway) in at least one of the competencies the employer is required to provide to the trainee under the training plan and who is supervised by a person who qualifies under (1), and/or (4) and/or (5).

And, where a worker is required to have a licence to practice the calling/occupation, the qualified person holds a current workers licence.

Adequate supervision of apprentices and trainees cannot solely be provided from an offsite location by electronic means. Electronic means include, but are not limited to, telephones, radios and webcams.

The level of supervision will normally range between direct, general and broad as per the below guidelines:
- Direct - Close monitoring of work ensuring understanding and identifying potential risks and/or hazards
- General - Occasional monitoring to ensure progress is occurring
- Broad - Quality checking of completed tasks.

Licensing requirements - NIL
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Diploma of Business
BSB50120
Current
BSB - Business Services Training Package
9 SRTOs

Declaration Policy

This Policy outlines the regulatory requirements for parties involved in the training to ensure that the apprentice or trainee receives quality training as agreed under the training plan.

Norfolk Island Policy

Specific amendments to the Declaration Policy for apprenticeships and Traineeships on Norfolk Island.

School-based Policy

This policy sets out the requirements specific to school-based apprenticeships and traineeships (SATs) in Queensland and on Norfolk Island.

Last Updated: May 2026