Department of Trade, Employment and Training
Contact information
Queensland Government
Queensland Training Information Service (QTIS)

Hospitality Specialist - Front of House

Apprenticeship
Participants undertaking this apprenticeship must be employed in a Front of House role within organisations such as restaurants.

This apprenticeship reflects the role of the role of individuals who have a range of well-developed front of house food and beverage service and sales skills combined with sound product knowledge. Using discretion and judgement, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities.

This specialist qualification provides a pathway to work in various front of house roles in restaurants and cafés.

Possible job titles include:
  • senior bar attendant

  • sommelier

  • waiter.

    • Contract mode
    Full Time
    Nominal term
    24 months
    Probation period
    60 days
    Implementation date
    07/11/2022
    ANZSCO
    Waiter
    Qld declaration date
    28/09/2022
    Duration & probation details
    Nominal Term - all apprenticeships have this timeframe on the contract.
    Expected Duration - some apprenticeships include this amount of time it's reasonably expected someone could become competent and complete their Apprenticeship.
    Apprentice's Training Plans are developed using the Expected Duration timeframe rather than the contract's Nominal Term.
    Full-time
    Yes
    Part-time
    Yes
    Casual
    No
    School-based
    No
    • Full-time

      • The lodgment of a second training contract where one of the training contracts is full-time will be reviewed by the Department to determine if each of the parties to each training contract can meet their obligations. There must be a clear separation between the training and employment requirements for each training contract and must not be replicated through the one occupation only.

    • Part-time

      • Minimum of 15 hours per week over each 4 week period throughout duration of apprenticeship/traineeship.

    • Casual NOT PERMITTED in Queensland
    • School-based

      • School-based arrangements are NOT approved for this apprenticeship.

    Apprentices/trainees with a disability are entitled to work less than 15 hours per week when averaged over a 4 week cycle. They must be a holder of a disability pension and Pension concession card to be approved.
    Funded Apprenticeship or Traineeship
    Yes
    Catalogue item
    22803
    Delta ID
    4038
    Priority
    1
    The Queensland Government funds Skills Assure suppliers (SRTOs) for the provision of services to eligible apprentices and trainees.
    For more information, please visit the department's Apprenticeships and Traineeships website.
    Full Price - Priority Population Groups
    $5,620.00
    Queensland Government Contribution - All Other Students including SATs
    $0.00
    Number of funded units of competency
    20
    Funding restrictions
    N/A
    Funding not available for new commencements from
    N/A
    Minimum education standard
    Nil
    Minimum entry age
    16
    16
    Entry requirements
    Applicants must be eligible to acquire a Responsible Service of Alcohol (RSA) license.

    As a general rule, only Australian citizens and New Zealand citizens who have entered Australia on a valid passport have unrestricted rights to employment in Australia.

    Visa holders may engage in apprenticeships or traineeships provided their work rights allows this, based on information and advice provided by the Australian Government.
    Supervision requirements
    Please refer to the Declaration policy, table 15 for the requirements on supervision.

    Modified supervision arrangements available: NO

    Employers are required to provide, or arrange to provide the facilities, range of work, supervision and training as detailed in the training plan.

    Qualified person for apprenticeships
    1. A person who has satisfactorily completed an apprenticeship in the apprentice's calling in Australia, and is the holder of a completion certificate issued under an Act, or
    2. A person who holds a certificate of recognition issued under an Australian Act, certifying the person has the necessary skills and knowledge in the calling, or
    3. An Australian tradesperson in the apprentice's calling, as defined under a specific industrial instrument, or
    4. A New Zealand tradesperson in the apprentice's calling whose occupation may be recognised under the Trans-Tasman Mutual Recognition (Queensland) Act 2003, or
    5. A person who holds a relevant qualification in the apprenticeship calling, or
    6. A person individually, or persons collectively, who has/have documented competence (i.e. a testamur/qualification and associated record of results or a statement of attainment as recognised under the Australian Qualifications Framework, achieved through an RPL or training pathway) in all the competencies the employer is required to provide training for under the apprentice's training plan.

    And, where a worker is required to have a licence to practice the calling/occupation, the qualified person holds a current workers licence.

    While there is no set ratio required for the number of supervisors to apprentices or trainees it is generally accepted for apprenticeships there is one supervisor to each apprentice, this may be relaxed as an apprentice gains skills and experience or where an apprentice commences with existing skills and experience.

    Adequate supervision of apprentices and trainees cannot solely be provided from an offsite location by electronic means. Electronic means include, but are not limited to, telephones, radios and webcams.

    The level of supervision will normally range between direct, general and broad as per the below guidelines:
    - Direct - Close monitoring of work ensuring understanding and identifying potential risks and/or hazards
    - General - Occasional monitoring to ensure progress is occurring
    - Broad - Quality checking of completed tasks.

    Licensing requirements - NIL
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    Certificate III in Hospitality (Restaurant Front of House)
    SIT30722
    Current
    SIT - Tourism, Travel and Hospitality Training Package
    1 SRTO

    Declaration Policy

    This Policy outlines the regulatory requirements for parties involved in the training to ensure that the apprentice or trainee receives quality training as agreed under the training plan.

    Norfolk Island Policy

    Specific amendments to the Declaration Policy for apprenticeships and Traineeships on Norfolk Island.

    School-based Policy

    This policy sets out the requirements specific to school-based apprenticeships and traineeships (SATs) in Queensland and on Norfolk Island.

    Last Updated: May 2026